Privacy Policy

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Last updated: March 5, 2026

Solos USA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mobile application and services.

We collect the following information when you create an account and use our services:

• Personal Information: Name, email address, mobile phone number, and country code.
• Profile Information: Profile photo, bio, and other details you choose to provide.
• Booking Information: Service bookings, appointments, and related transaction details.
• Device Information: Device type, operating system, and app version for service improvement.

We use your information to:

• Provide and maintain our services.
• Verify your identity through one-time verification codes.
• Facilitate service bookings between customers and providers.
• Communicate with you about your account and bookings.
• Improve our platform and user experience.

• Information Collected: When you opt in to SMS, we collect your mobile phone number and country code for the purpose of sending verification codes.
• Use of Information: Your phone number is used solely to send one-time verification codes for account verification and job-related verification purposes (job start and job completion).
• No Marketing: We do not send promotional or marketing messages via SMS.
• No Sharing: Your phone number and SMS consent data will not be sold, rented, or shared with third parties for marketing purposes.
• Third-Party Service: SMS messages are delivered through Amazon Web Services (AWS). Your phone number is shared with AWS solely for message delivery purposes.
• Data Retention: Your phone number is stored securely in our system for as long as you maintain an active account.
• Opt-Out Rights: You may opt out of SMS at any time by replying STOP to any message. See our Terms & Conditions for full details.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We do not sell your personal information. We may share your information with:

• Service Providers: When you book a service, relevant information is shared with the provider to fulfill the booking.
• Third-Party Services: We use trusted third-party services (e.g., AWS for SMS delivery) to operate our platform. These services are bound by their own privacy policies.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

You have the right to:

• Access and update your personal information through the app.
• Request deletion of your account and associated data.
• Opt out of SMS communications by replying STOP.
• Contact us with any privacy-related concerns.

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page. We encourage you to review this policy periodically.

• If you have any questions about this Privacy Policy, please contact us at solos.usa@hotmail.com